📩 Shipping & Download
All our products are digital.
READY-TO-DOWNLOAD digital kits:
After purchase confirmation, the files will be automatically sent to the email address provided at checkout.
Please make sure your email address is entered correctly.
Custom digital kits:
After payment confirmation, we will contact you to request the information needed to produce the illustration.
Delivery time is up to 5 business days.
🚫 No physical products will be shipped by mail or courier services.
⏱️ READY-TO-DOWNLOAD digital kits are sent automatically as soon as the payment is approved.
⏱️ CUSTOM digital kits will be delivered up to 5 business days after payment confirmation and receipt of all required references.
The file release time may vary depending on the payment method and financial institution.
In rare cases, delays may occur. If this happens, please contact us by email and we will resolve it as quickly as possible.
📥 The download link will be available for 30 days.
If the link expires, you may request a new one by email, informing your order number.
🔄 Exchanges & Refunds
Due to the nature of digital products with automatic delivery, we do not offer exchanges or refunds, in accordance with consumer protection laws.
🔁 Duplicate purchases:
If the same item is purchased more than once by mistake, we can offer an exchange or a refund. Please contact us by email.
💳 Payment Methods
We offer safe and reliable payment platforms:
Pix
Instant payment with file access released within minutes.
Bank Slip (Boleto)
Payment via barcode, with approval time of up to 3 business days.
Credit Card
Available through the following platforms:
PayPal
Mercado Pago
PagSeguro
Files are released within minutes after payment approval.
🔒 All platforms are secure and protect your data.
⚠️ File delivery depends on payment approval, which may vary according to the payment method and bank.
❓ Order Issues
If you have any questions or issues with your order, please contact us: [email protected]
We will respond as soon as possible and will be happy to help 💛
✨ Thank you for choosing artwork created with care, personality, and specially designed for the children’s universe.
